1. Previsit Checklist Please bring the following items with you when you come in: 1. TV LCD PLASMA OR REAR PROJECTION 2. Power cord (If it is a non-standard cord or if you're unsure.) 3. Remote control 4. Detailed description of the problem that is occuring (Example: I receive a no video or no audio etc.)
2. Repair Process Our location charges a $35 diagnosis fee up front to determine the cause of the problem. Within 24-48 hours, we will get back to you with a diagnosis, a solution, and the cost of the repairs. We do not do any work without your approval. If you choose to have repairs done, the $35 diagnosis fee will go toward your final cost. Once we get your quote approval, we will work as quickly and efficiently as we can to get your TV back to you as soon as possible.. 3. In store pick up When your TV is finished we will call you so that you may pick it up. We will receive payment in full at that time. We stand behind all of our repairs and quoted time. We guarantee reliable, honest, and professional repair services. 4. Home appointment If you are unable to bring your TV in, we offer convenient home appointments for an additional fee. Please call the office for pricing and to make an appointment.